Refund policy

Return and Refund Policy

At Rookie Bloom Flower Farm, we take pride in providing fresh, high-quality flowers and wreaths. Due to the perishable nature of our products, we have a specific return and refund policy to ensure customer satisfaction while maintaining product integrity.

1. Returns

Since our flowers and wreaths are perishable, we are unable to accept returns once the product has been picked up from our farm. However, if you experience any issues with your purchase, we encourage you to reach out to us immediately so we can address your concerns.

2. Refunds

We offer refunds or replacements under the following circumstances:

  • Damaged or Defective Products: If your flowers or wreaths are not in satisfactory condition at the time of pickup, please notify us immediately. We will either replace the item or provide a refund.
  • Order Errors: If we have made an error with your order (e.g., wrong item provided), we will correct the mistake at no additional cost.

3. Reporting Issues

To report an issue with your order, please contact us within 24 hours of pickup:

4. Non-Refundable Items

  • Flowers or wreaths that were not properly cared for after pickup.
  • Any products not reported with issues within 24 hours of pickup.

5. Cancellations

  • Workshops & Events: Cancellations must be made at least 48 hours before the scheduled date to receive a full refund.
  • Flower Orders: Cancellations of custom orders must be made 24 hours before the scheduled pickup time.

We value your trust and are committed to providing the best possible service. If you have any questions about our policy, feel free to contact us.